Hubspot Overview

Work smarter in HubSpot with Amazon Connect. Hubspot Hub for Amazon Connect by Cornerstone CX brings an in-app softphone, click-to-dial, and real-time contact record updates so agents can engage customers faster without leaving HubSpot. It helps streamline task and ticket routing while delivering seamless omnichannel experiences across voice, chat, and related customer workflows.

By embedding Amazon Connect directly within HubSpot, agents gain real-time access to the customer information they need without switching systems. Dynamic, session-based screen pops and pre-queue customer lookups support more intelligent routing, helping reduce handle times and improve customer satisfaction.

The solution also enables effortless click-to-dial from HubSpot, with automatic creation of detailed call activity logs and summaries directly in your CRM. This gives teams complete visibility of customer interactions while reducing manual administration and improving record accuracy.

For broader omnichannel operations, the integration connects HubSpot workflows with Amazon Connect for intelligent voice, task, and chat routing, automated CRM updates, and seamless coordination between HubSpot Inbox and Amazon Connect. The result is a more consistent, higher-quality customer experience delivered at scale.

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Highlights

• Optimized Interaction Routing:
  Intelligently route customer interactions using CRM data to improve first-contact resolution and reduce customer wait times.

• Enhanced Agent Efficiency:
  Provide agents with immediate access to critical customer information through automated screen pops, an embedded softphone, click-to-dial, and synchronized presence indicators.

• Improved Customer Insights:
  Automatically log detailed call summaries and activities in HubSpot, enabling better analytics, clearer reporting, and more informed decision-making.