Wallboard Overview

Wallboard by One New Zealand is a purpose-built real-time visibility solution for Amazon Connect. Designed to keep operational teams aligned and responsive, Wallboard transforms live and historical performance metrics into dynamic, at-a-glance dashboards optimised for large-format displays. It centralises queue performance, agent activity, service levels, and contact volumes into an intuitive visual interface that supports fast decision-making on the contact centre floor.

With support for over 50 native Amazon Connect metrics, flexible widget-based layouts, and full branding customisation, Wallboard empowers teams to create tailored dashboards for specific queues, teams, or KPIs. Smart threshold alerts make it easy to spot emerging issues instantly, while secure hosting and SSO ensure seamless access across the organisation.

Whether you're overseeing daily operations or monitoring performance across multiple teams, Wallboard provides the real-time operational awareness needed to maintain service quality and act with confidence.


Highlights

  • Real-Time & Historical Metrics:
    Surfaces live Amazon Connect data across more than 50 native metrics, including queue performance, agent states, service levels, and historical trends for proactive analysis.

  • Customisable Dashboards:
    Flexible widget-based layouts allow users to build tailored dashboards for different teams, queues, or KPIs. Multiple unique wallboards can be deployed simultaneously across various locations.

  • Branding & Theming Engine:
    Supports full brand customisation—including logos, colour palettes, and dashboard titles—ensuring a polished, consistent visual experience across all displays.

  • Smart Threshold Alerts:
    Configurable yellow/red thresholds highlight performance risks in real time, enabling rapid response to emerging issues and maintaining operational stability.

  • Secure Enterprise Deployment:
    Hosted with firewall, SSO, and authentication controls for secure access. Designed for enterprise compliance and governance requirements.

  • Scalable Across Environments:
    Built to support deployment across hundreds of display endpoints—from contact centre floors to executive offices—with minimal maintenance and high reliability.